Amazon has restricted Meta's new AI agent, Muse, from accessing its shopping platform, citing concerns over unauthorized automated activity and security risks.
Key facts
- •Meta launched Muse earlier this month as a personal AI agent designed to assist with goals, fill out forms, and send emails.
- •Muse utilizes single-use cards generated by Link by Stripe to facilitate shopping.
- •Amazon claims that Muse's activity violates its established Conditions of Use.
- •Meta asserts that Muse does not see user credentials, as they are handled through secure storage.
Amazon has implemented a block preventing Meta's new AI agent, Muse, from accessing its online shopping site. Users attempting to use the tool on Amazon are now met with a notification stating that access by an unauthorized AI agent violates the company's Conditions of Use.
Amazon's Stance on AI Access
Amazon stated that it previously requested that Meta voluntarily exclude its platform from Muse's reach. An Amazon spokesperson argued that third-party applications attempting to make purchases on behalf of customers should respect the decisions of service providers regarding their participation.
Security and Privacy Concerns
Amazon expressed frustration that Muse does not identify itself while browsing the site. The company also raised concerns regarding potential privacy and security risks, specifically citing the access to and retention of customer information. Meta, however, maintains that Muse does not have visibility into user passwords or payment methods, noting that credentials are kept in secure storage.
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This article was independently rewritten by ManyPress editorial AI from reporting originally published by Engadget.
