Wildberries founder Tatyana Kim addressed sellers and customers regarding recent drone strikes on company warehouses, outlining compensation plans and security measures.
Key facts
- •Tatyana Kim stated that the Yekaterinburg warehouse was targeted by more than 200 fixed-wing drones.
- •The company has created a fire safety service staffed by approximately 2,000 people.
- •Wildberries has issued two rounds of financial support payments to affected sellers.
- •Kim stated that losses from the drone strikes are considered force majeure and are not subject to compensation under law.
- •The company is coordinating with the Russian federal government on a comprehensive support package for affected entrepreneurs.
Wildberries founder and CEO Tatyana Kim released a video statement on July 31 addressing recent drone strikes on the company's warehouses. Kim characterized the attacks as terrorist acts and stated that the company is working with the Russian government to develop support measures for affected entrepreneurs. She emphasized that Wildberries is reinforcing its security and fire safety protocols while managing logistics disruptions caused by the ongoing strikes.
By the numbers
Security and Fire Safety Measures
Kim stated that Wildberries warehouses are equipped with defensive measures and that the company is reinforcing its infrastructure daily. Regarding fire safety, she noted that the company has overhauled its operations since 2024, establishing internal firefighting brigades and equipping facilities with modern suppression systems. A former Emergency Situations Ministry officer with over 26 years of experience leads the company's fire safety service, which employs approximately 2,000 people.
Support for Sellers and Partners
The company has issued two tranches of support payments to sellers whose goods were damaged, with the second tranche reaching nearly 100,000 small and medium-sized businesses. For larger partners, Wildberries has introduced increased loyalty discounts and repayment holidays at its bank. Kim also announced plans to hold in-person meetings with entrepreneurs in affected regions starting next week to address immediate concerns.
Logistics and Future Operations
To maintain delivery speeds, Wildberries is redistributing logistics flows and signing new contracts to lease additional capacity within Russia and abroad. Kim stated that the company plans to bring new facilities online in other countries where it operates. She dismissed claims that the company sells goods for military use, describing the attacks as attempts to destabilize the business community.
Advertisement
This article was independently rewritten by ManyPress editorial AI from reporting originally published by Meduza (English).
