Logistics technology firm Locus has introduced a new AI-powered tool designed to align e-commerce checkout delivery promises with real-time operational capacity.
Key facts
- •The Delivery Promise Management solution provides delivery windows based on real-time data from warehouses, linehaul, and local delivery operations.
- •A test run of the software resulted in feasible delivery windows for 98.5 percent of orders.
- •The tool integrates with existing retail systems via APIs to avoid the need for a technology stack rebuild.
- •Locus research found that 93 percent of U.S. shoppers believe on-time delivery impacts their view of a company.
- •The solution supports various delivery types, including bulk, white-glove, and eco-friendly options.
Locus, an AI-native logistics technology company, has launched its Delivery Promise Management solution to improve the accuracy of shipping estimates for retailers. The tool connects checkout systems with real-time logistics data, allowing companies to provide delivery windows that reflect actual network capacity. The solution is designed to support retailers ahead of the upcoming holiday shopping season by integrating with existing technology stacks.
By the numbers
Operational Functionality and Integration
The Delivery Promise Management engine analyzes the end-to-end supply chain in real time, including warehouse cutoff times, linehaul connections, and last-mile route capacity. By processing this data in under a second, the system aims to replace static delivery estimates—such as standard 3-to-5-day windows—with more precise options. The solution is designed to work with a retailer's existing systems via APIs, avoiding the need for a full technology stack reconfiguration. In addition to standard shipping, the tool supports appointment scheduling for white-glove services, bulk merchandise delivery, and tiered pricing based on service levels. It also offers capacity-based and eco-friendly delivery options.
Performance and Consumer Expectations
Locus tested the solution using a retailer’s historical order data, reporting that it provided feasible delivery windows for 98.5 percent of orders and reduced instances of orders lacking an available slot by 58 percent. The company noted that this capability is critical for enterprise retailers handling high-volume e-commerce, returns, and hybrid carrier networks. Research cited by Locus indicates that 51 percent of consumers expect holiday shipping to be as fast or faster than normal. Furthermore, 93 percent of U.S. shoppers stated that on-time delivery influences their perception of a company, while 20 percent identified reliable, predictable delivery as their top priority when choosing where to shop.
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This article was independently rewritten by ManyPress editorial AI from reporting originally published by WWD.
